D111 Privacy Policy — Your Information Is Our Responsibility
What Information We Collect and Why
Some essential information is collected to provide safe and smooth service on the d111 platform.
1. Information We Collect
When you create an account at d111, basic identity information such as your name, date of birth, email address, and mobile number is collected. Additional documents may be requested for payment processing and identity verification, such as a copy of a national ID card or passport. When you use our platform, certain technical information is automatically recorded, including IP address, device type, browser information, and usage patterns. We use cookies and similar technologies to manage your session and improve platform functionality. Records of transaction history, gaming activity, and customer service interactions are also retained. All of this information is used solely to provide you with the best service and to ensure the security of the platform.
2. How Information Is Used
The collected information is primarily used for managing your account, processing payments, and improving customer service. d111 uses your information to complete the verification processes necessary to prevent fraud and money laundering, which ensures the security of your account. Your information may be used to personalize your gaming experience and send promotional offers based on your preferences, though you can opt out of marketing communications at any time. Your information is also used to meet regulatory requirements and comply with legal obligations. Information is also needed for resolving technical issues on the platform, monitoring security, and analyzing service quality. We never sell your personal information to third parties.
3. Information Sharing & Third Parties
D111 may share your personal information with third parties only in limited and specific circumstances. Payment gateway providers and identity verification services receive the information necessary to process transactions, but they may not use it beyond their designated functions. In response to lawful requests from law enforcement or regulatory authorities, we are obligated to provide information in accordance with applicable law. Trusted service partners who operate our technology infrastructure may also access limited information subject to contractual terms. Any sharing of information with third parties is governed by strict confidentiality agreements. We ensure that our partners are equally committed to protecting your information.
4. Data Retention & Security
D111 uses industry-standard encryption technology and security measures to keep your information safe. Your account information can only be accessed by authorized personnel, and every access is logged. Our servers undergo regular security audits and any potential vulnerabilities are addressed promptly. Your information is retained for as long as your account remains active and may be kept for additional periods as required by legal obligations. If you request account closure, we will arrange for your information to be deleted within the applicable legal timeframe. In the event of any security incident, we will notify you as quickly as possible.
5. Your Rights & Control
Under Bangladesh's prevailing data protection guidelines, you have several important rights over your own information. You may request details of the information we hold about you at any time and, if necessary, ask for any inaccurate information to be corrected. If you no longer wish to receive marketing emails or promotional messages, you can easily unsubscribe. In certain circumstances, you may request that your information be deleted or that processing be restricted, subject to legal obligations. To submit any data-related request or concern, contact us at [email protected] and we will endeavor to respond in a timely manner. We believe that transparency and trustworthiness are the foundation of a long-term relationship.
6. Policy Changes & Contact
D111 reserves the right to update this privacy policy as needed, and any significant changes will be communicated to you via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the new policy. For any questions, comments, or concerns regarding the privacy policy, contact us directly at [email protected]. Our customer service team is ready to respond to your requests on business days according to Bangladesh time. For further assistance, visit our FAQ You can also visit the page where you'll find answers to common questions. This policy was last reviewed and updated in January 2025.
Our Core Data Protection Commitments
The principles we follow to earn your trust.
No Data Sales
None of your information is sold to advertisers or third parties.
Encrypted Protection
All information is kept secure using industry-standard encryption technology.
Your Control
You have the right to request to view, correct, or delete your own information.
Transparent Policy
You are always clearly informed about where and how your information is being used.